A stainless microwave hood combination mounted under white shaker wall cabinets in a US kitchen, the microwave's side-hinged door closed with its dark mesh window, a plain glass bowl visible faintly on the glass turntable inside the microwave, the lamp on its underside glowing softly onto a cooking surface that is cropped and out of focus at the bottom edge.

JennAir
Microwave Repair

JennAir microwaves looked at in place, with the breaker, the door switches and a one-minute heat test covered before any part is priced.

(844) 393-5858

Mon–Sat, 8am–8pm

  • 4 microwave types
  • 6 problems we see
  • 21 error codes

Book a visit

Three short steps, about a minute.

or call (844) 393-5858

JennAir microwaves,
specifically.

JennAir sells a microwave in every one of the four shapes: built-in models in 27- and 30-inch widths, microwave drawers in its RISE and NOIR designs, Euro-style hood combinations with stainless interiors, and countertop models. The 30-inch RISE built-in is a speed-cook model that mixes convection, microwave and broiling, so it is serviced more like a small oven than a reheating box.

The JennAir lineup

What is particular
to JennAir.

We service JennAir microwave hood combinations, 27- and 30-inch built-in microwaves including the RISE speed-cook model, and the 24-inch RISE and NOIR microwave drawers. Knowing which design line you have helps us bring the right trim and handle parts.

Speed-cook with three heat sources

The RISE 30-inch built-in combines convection heat, microwave energy and a broil element in one cavity, run from a 4.3-inch full color touchscreen. A complaint about uneven browning can come from the convection element or its fan as easily as from the magnetron.

A drawer that opens itself

A light pull or the Open key sends a JennAir microwave drawer out on its motor, and a light push or Close brings it back. If it stops halfway, JennAir allows moving it by hand with even pressure near the middle, which is also how we check the slides.

Demo mode hides as a dead magnetron

On the drawer, Demo mode turns on the light and fan but never the magnetron, and it is reached with a short sequence on the Setup key. We rule it out on the phone before sending anyone for a no-heat call.

Stainless cavities on the hood models

JennAir's Euro-style hood combinations have stainless steel interiors and come in microwave-only or convection versions. Those with convection can show cavity and preheat codes that a basic microwave never does.

Parts

Keypads, sensors and control boards for the hood combinations are ordered by model and serial number. Drawer mechanisms and the speed-cook model's convection parts are model-specific and are confirmed before the visit when possible.

Repair or replace

A built-in or a drawer is fitted to its cabinet opening, so a repair almost always beats tearing out trim for a replacement. On a hood combination, a sensor or keypad code is a routine repair; a board plus a magnetron on an aged unit is worth weighing.

Book your JennAir visit

Not a
JennAir?

JennAir is one of 18 microwave makes on this site. The other 17 each have a page of their own.

All 18 brands
A family warming plates of food at a built-in microwave in a bright kitchen
For the heart of your home.

Questions about
JennAir microwaves.

My JennAir microwave drawer stopped halfway. Can I move it by hand?
Yes. JennAir says to push or pull it the rest of the way with even pressure near the middle of the drawer. If it stops again, book a visit so the motor and slides can be checked.
Why won't my JennAir drawer start even though it has power?
JennAir's checklist starts with Control Lock and Demo mode, then the timer. A lock is released by holding Control Lock for 3 seconds.
Is the JennAir RISE 30-inch built-in a microwave or an oven?
It is a built-in microwave with speed-cook, meaning it adds a 1,200-watt convection element and broiling to microwave power. It can bake and brown as well as reheat.
What does F7 E9 mean on a JennAir hood combination?
It points to overheating, and JennAir's first question is whether the vent door on top is blocked by trim or cabinetry. Clear it before booking.
Does JennAir sell a countertop microwave?
JennAir's microwave page lists countertop models alongside built-in, drawer and hood combination ones. We service them the same way as its other microwaves.

Back to your everyday

Book your JennAir visit.

Have the microwave's model number ready — on JennAir it decides which parts come on the first visit.

(844) 393-5858 Schedule a repair