The membrane keypad beside the door of a countertop microwave, the display showing plain digits and one key worn smooth at its center.

Café KEYPAD SHORTED – SERVICE MAY BE NEEDED: a key reads as held on

On the CWL112 microwave drawer the control watches for a key that never releases.

(844) 393-5858

Mon–Sat, 8am–8pm

  • Control board and touchpad
  • Microwave control board and touchpad repair
  • Source: Café

Book a visit

Three short steps, about a minute.

or call (844) 393-5858

What KEYPAD SHORTED
actually means.

On the CWL112 microwave drawer the control watches for a key that never releases. When it sees one, it stops and asks you to clear the display, warning that service may be needed. Liquid on the control panel is the cause Café names first.

Café microwave display

What to do when KEYPAD SHORTED shows on the microwave

Before you book,
in this order.

Each step comes from Café's own guidance for KEYPAD SHORTED on its microwaves. Follow it to the end: the last card says whether this is a visit.

01

Press Clear/Off.

02

Dry the control panel thoroughly and give it time before using it again.

03

If the message returns with a dry panel, book a visit so the keypad can be tested.

Still there?

It usually turns into microwave control board and touchpad repair. Book with the code and the model number.

What not to do

The message does not mean the drawer has stopped heating. It is a keypad reading, not a problem with the magnetron or the drawer slides.

What you may
notice with it.

The microwave problems KEYPAD SHORTED tends to arrive with. Answer these at the microwave before anyone is booked.

All problems

Where KEYPAD SHORTED usually leads

Microwave control board and touchpad repair.

Control board, keypad membrane or display · moderate to highest.

In Café's own words

happen if liquid is on the control panel. Dry the control panel thoroughly after cleaning.
Café CWL112 microwave drawer owner's manual Café CWL112 microwave drawer owner's manual

Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. This wording is specific to the CWL112 drawer; Café's hood and countertop manuals have no stuck-key message.

Café KEYPAD SHORTED microwave repair,
where we come out.

The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered.

All service areas
A family warming plates of food at a built-in microwave in a bright kitchen
For the heart of your home.

Questions
about KEYPAD SHORTED.

Can I clear KEYPAD SHORTED myself?
Press Clear/Off. If it comes back, it needs a visit.
Why did my Café drawer show KEYPAD SHORTED after I cleaned it?
Liquid on the panel can hold a key closed. Dry it and wait before trying again.
Do I need a technician for KEYPAD SHORTED on a Café drawer?
Only if it keeps coming back with a dry panel. Then the keypad is failing.
Is the Café drawer keypad replaced separately from the board?
The keypad and the control are tested separately so only the failed part is replaced.

Back to your everyday

Still showing KEYPAD SHORTED?

Three details make the booking useful: the characters or beeps just as they appeared, every character of the model number, and whether a cup of water still warms up. With those, the technician arrives already halfway to the answer.

(844) 393-5858 Schedule a repair