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A microwave hood combination under wall cabinets with a dark display just after a power cut, a kitchen clock on the wall behind showing the evening.

Viking WELCOME on the display: power was cut and the program was erased

When a Viking microwave gets power back, it shows WELCOME, followed on some models by PRESS CLEAR AND PRESS CLOCK or TOUCH CLEAR.

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Mon–Sat, 8am–8pm

  • Power and supply
  • Microwave diagnostic visit
  • Source: Viking

Book a visit

Three short steps, about a minute.

or call (844) 393-5858

What WELCOME
actually means.

When a Viking microwave gets power back, it shows WELCOME, followed on some models by PRESS CLEAR AND PRESS CLOCK or TOUCH CLEAR. The outage wipes the clock and any cooking program that was running, so the unit is waiting to be set up again.

Viking microwave display · also shown as WELCOME PRESS CLEAR AND PRESS CLOCK, WELCOME TOUCH CLEAR

What to do when WELCOME shows on the microwave

Kind of codePower and supply

The microwave has noticed trouble with the power reaching it: an outage or a brownout that interrupted a cycle, a voltage too low for the magnetron to start, or a supply that dipped when something else on the circuit switched on. As often as not the cause is the circuit, the outlet in the cabinet above or the breaker rather than the unit; a main fuse that blows again after a reset points inside, where only a technician goes.

Usually leads toMicrowave diagnostic visit

A visit that times a cup of water against the clock, checks the door and its switches, then tests the high-voltage section, the controls and the moving parts one at a time until a single part is named.

Shows up asWhat a Microwave Error Code Is Telling You

A microwave error code may be a letter and a number on the display, a lock or demo word, a row of dashes, or a beep with a blinking clock, and it can show while the microwave still heats or block every key until it is cleared.

MakeViking

Viking microwaves repaired in your home, beginning with a short run on high power and a look through the door window.

SourceViking VMOC506 5 Series 30-inch convection microwave use and care manual

VMOC506 prints WELCOME PRESS CLEAR AND PRESS CLOCK, VMDD5306 prints WELCOME TOUCH CLEAR, and the RVMHC330 hood combination shows WELCOME.

Before you book,
in this order.

Each step comes from Viking's own guidance for WELCOME on its microwaves. Follow it to the end: the last card says whether this is a visit.

01

Touch Stop/Clear and set the clock.

02

Start any interrupted cooking again from the beginning.

03

If WELCOME returns during cooking with no outage in the house, check the breaker and book a visit to look at the supply to the microwave.

Still there?

It usually turns into microwave diagnostic visit. Book with the code and the model number.

What not to do

WELCOME is not an alarm or a request for service by itself. It is also not the ERROR that Viking shows for a wrong clock entry, which can follow if the time is keyed in incorrectly.

What you may
notice with it.

The microwave problems WELCOME tends to arrive with. Answer these at the microwave before anyone is booked.

All problems

Before you call

What a Microwave Error Code Is Telling You

All 7 causes, cheapest first

It also comes with

Close view of the control panel beside the side-hinged door with a mesh window of a built-in stainless microwave in a tall kitchen cabinet, a few abstract lit segments on its small display, the microwave cavity dark behind the closed mesh window. Problem

What a Microwave Error Code Is Telling You

7 causes, cheapest first

Where WELCOME usually leads

Microwave diagnostic visit.

Book a visit What the job involves

Viking
microwaves.

Viking microwaves repaired in your home, beginning with a short run on high power and a look through the door window.

Viking microwave repair

More Viking codes

ERRORLOCK ONDEMO ONERROR 2 HOUR MAX TIME TOUCH CLEAR

Power and supply on other makes

Bertazzoni SERVICEBosch ENJOY YOUR MICROWAVE TOUCH CLEARCafé PFDacor WELCOME PRESS CLEAR AND PRESS CLOCKFisher & Paykel WELCOME PRESS CLEAR AND PRESS CLOCKFulgor Milano WELCOME PRESS CLEAR AND PRESS CLOCKGaggenau E300GE Profile PF
All 20 codes of this kind
A stainless microwave hood combination mounted under white shaker wall cabinets in a US kitchen, the microwave's side-hinged door closed with its dark mesh window, a plain glass bowl visible faintly on the glass turntable inside the microwave, the lamp on its underside glowing softly onto a cooking surface that is cropped and out of focus at the bottom edge. Viking builds this

Microwave hood combination

The microwave that hangs from the wall cabinets above the burners, heating food in its cavity while its own fan, light and filters handle the steam and grease rising from the pans beneath it.

 A stainless built-in microwave set flush into a tall walnut cabinet at eye level in a US kitchen, a thin steel trim frame around the microwave, its door closed with a dark mesh window and a plain glass dish on the glass tray inside the microwave, soft daylight from the side. Viking builds this

Built-in microwave

A microwave set into a tall cabinet or a wall of cabinetry at eye level, either a countertop body wrapped in a trim kit or a true built-in model, including speed and convection microwaves that brown as well as heat.

 A stainless microwave drawer built into a light oak kitchen island under a marble counter in a US home, the microwave drawer slid fully open toward the camera to show its flat interior with a plain covered glass casserole dish inside, the control strip along the top edge of the microwave blank or showing plain digits only. Viking builds this

Microwave drawer

A microwave built under a counter or into a kitchen island that opens like a drawer at the touch of a key, with a motor and gears sliding its cavity out toward you.

In Viking's own words

the display will intermittently show WELCOME PRESS CLEAR AND PRESS CLOCK after the power is reinstated.
Viking VMOC506 5 Series 30-inch convection microwave use and care manual Viking VMOC506 5 Series 30-inch convection microwave use and care manual Viking VMDD5306 drop-down door convection/speed microwave manual

Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. VMOC506 prints WELCOME PRESS CLEAR AND PRESS CLOCK, VMDD5306 prints WELCOME TOUCH CLEAR, and the RVMHC330 hood combination shows WELCOME.

Viking WELCOME microwave repair,
where we come out.

The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered.

All service areas

Tampa BayFL · 31 areas

OrlandoFL · 30 areas

Miami / South FloridaFL · 47 areas

New York MetroNY · 75 areas

HoustonTX · 36 areas

ChicagoIL · 50 areas

Los AngelesCA · 95 areas

San DiegoCA · 31 areas

San Francisco Bay AreaCA · 74 areas

A family warming plates of food at a built-in microwave in a bright kitchen
For the heart of your home.

Questions
about WELCOME.

Can I clear WELCOME myself?
Touch Stop/Clear and set the clock. If it comes back, it needs a visit.
My Viking microwave shows WELCOME every few days. Why?
Each WELCOME means power dropped. If the rest of the house did not lose power, a breaker, a shared circuit or a loose connection behind the unit is the likely cause.
Do I have to restart food that was cooking when WELCOME appeared on my Viking?
Yes. The manual says the program is erased by the outage, so check the food and start again.
Why does my Viking microwave hood combination show WELCOME after installation?
That is the first-power screen. Touch Stop/Clear, set the clock and it goes away.

Back to your everyday

Still showing WELCOME?

Three details make the booking useful: the characters or beeps just as they appeared, every character of the model number, and whether a cup of water still warms up. With those, the technician arrives already halfway to the answer.

Schedule a repair Call (844) 393-5858
(844) 393-5858 Schedule a repair